Critical TeleSelling® Skills
Learn how to engage modern customers over the phone by becoming a “Trusted Advisor” and mastering skills to handle the most challenging over-the-phone sales scenarios.
Ring Up better sales with Critical TeleSelling Skills.
Telesales in today’s market isn’t easy. Buyers are sophisticated and often wary of telesales professionals. That’s why you need Critical TeleSelling Skills.
Critical TeleSelling Skills is a proven sales methodology that teaches sales professionals who sell over the phone, how to establish connections, build relationships and trust, close confidently, create value in their offerings, and dramatically improve their sales effectiveness with modern customers.
Key benefits of Critical TeleSelling Skills
Program Objectives of Critical TeleSelling Skills
Janek’s Training Implementation Approach
Our training implementation is guided by a proven world-class approach.
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More information about the Critical TeleSelling Skills program is available in this downloadable PDF.
Training Programs for Sales Professionals & Sales Leaders
Stevie Winner
Our flagship sales training program provides top-performing skills and best practices to master each stage of the sales process.
Learn MoreAn inside sales methodology specifically designed to equip sales professionals on how to effectively engage with customers over the phone, build trust and close confidently.
Learn MoreA workshop designed to enable sales professionals with the prospecting and business development skills to build strong pipelines with qualified prospects.
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Brandon Hall
A training program designed to equip service, sales, and retail staff to deliver better customer service experiences and identify hidden sales opportunities.
Learn MoreA workshop developed for sellers to have more meaningful event and trade show interactions, from the planning stage to post-show activities.
Learn MoreA sales training program that equips account executives with the skills, processes, and tools to grow relationships with existing accounts and plan for strategic opportunities.
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Stevie Winner
A research-based training program to provide sales professionals with the skills, tools, and best practices to handle complex and difficult negotiations.
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Stevie Winner
Selling Virtually empowers sales professionals to effectively engage with prospects and clients in the new remote selling ecosystem and improve productivity and revenue.
Learn MoreSelling to the C-Suite equips sales professionals with the unique skills and processes required to gain access and have better dialogues with executives.
Learn MoreLeverage stories in sales conversations to better position your solutions and drive momentum towards favorable outcomes.
Learn MoreCritical Sales Presentation Skills empowers sales professionals to create personalized, impactful presentations that build trust, foster connections and highlight the true value of their solutions.
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Stevie Winner
A coaching methodology to empower sales managers to coach, manage, and lead more effectively and drive their teams toward favorable results.
Learn MoreA proven playbook and toolkit for sales managers to sustain and reinforce our selling skill methodologies through a sustainable reinforcement and coaching plan.
Learn MoreCritical TeleSelling® Skills FAQ
Janek’s entire suite of sales training services resulted in an average ROI of 1188% during 2023. Our Critical TeleSelling program is ideal for any sales organization looking to boost its telemarketing and sales skills to sell over the phone.
Critical TeleSelling Skills is a proven, field-tested phone sales training program that imparts all the skills necessary to succeed in modern-day telesales environments.
Absolutely. Whether your sales team is operating over video calls or using traditional telephones sales, Critical TeleSelling is invaluable. Telephone skills are universally applicable across every aspect of the sales process including video calls.
Critical TeleSelling provides your sales organization with a consistent, repeatable framework alongside specific skills that train your team how to perform best when selling over the phone. Selling Virtually is an enhancement to any sales methodology and focuses more heavily on the skills necessary to engage and succeed in a virtual, digital ecosystem.
Effective telesales skills come from data-backed and field-proven sales training programs. Janek’s Critical TeleSelling skills framework has been developed based on industry research to provide your telesales team with the sales skills they need to succeed when selling over the telephone.
Examples of telesales skills that deliver reliable results include:
- Solid vocal skills: Unlike other types of sales, telephone professionals cannot utilize visual aids during presentations. They must speak in a clear voice while controlling tone and volume.
- Active listening: Since salespeople cannot view and interpret nonverbal cues like facial expressions and body language, they must listen carefully to every word to ensure they understand the prospect’s needs.
- Persuasion: Selling over the phone can be more challenging than other methods. Salespeople must master the art of using their voice, extensive product knowledge and excellent presentation skills to guide prospects through the buying journey and close the deal.
- Flexibility: Telesales professionals typically speak with dozens of people during their shifts. They must be adaptive to various personalities and situations.
- Technical aptitude: In today’s technologically advanced call centers, salespeople must learn how to utilize Customer Relationship Management (CRM) software and high-tech telephony systems, which typically require additional telesales training.
- Analytical skills: Telesales professionals need to analyze sales and call data to determine their effectiveness and uncover performance improvement opportunities.
