Ring Up better sales with Critical TeleSelling Skills.
Telesales in today’s market isn’t easy. Buyers are sophisticated and often wary of telesales professionals. That’s why you need Critical TeleSelling Skills.
Critical TeleSelling Skills is a proven sales methodology that teaches sales professionals who sell over the phone, how to establish connections, build relationships and trust, close confidently, create value in their offerings, and dramatically improve their sales effectiveness with modern customers.
Key benefits of Critical TeleSelling Skills
Program Objectives of Critical TeleSelling Skills
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More information about the Critical TeleSelling Skills program is available in this downloadable PDF.
Critical TeleSelling® Skills FAQ
Janek’s entire suite of sales training services resulted in an average ROI of 1188% during 2023. Our Critical TeleSelling program is ideal for any sales organization looking to boost its telemarketing and sales skills to sell over the phone.
Critical TeleSelling Skills is a proven, field-tested phone sales training program that imparts all the skills necessary to succeed in modern-day telesales environments.
Absolutely. Whether your sales team is operating over video calls or using traditional telephones sales, Critical TeleSelling is invaluable. Telephone skills are universally applicable across every aspect of the sales process including video calls.
Critical TeleSelling provides your sales organization with a consistent, repeatable framework alongside specific skills that train your team how to perform best when selling over the phone. Selling Virtually is an enhancement to any sales methodology and focuses more heavily on the skills necessary to engage and succeed in a virtual, digital ecosystem.
Effective telesales skills come from data-backed and field-proven sales training programs. Janek’s Critical TeleSelling skills framework has been developed based on industry research to provide your telesales team with the sales skills they need to succeed when selling over the telephone.
Examples of telesales skills that deliver reliable results include:
- Solid vocal skills: Unlike other types of sales, telephone professionals cannot utilize visual aids during presentations. They must speak in a clear voice while controlling tone and volume.
- Active listening: Since salespeople cannot view and interpret nonverbal cues like facial expressions and body language, they must listen carefully to every word to ensure they understand the prospect’s needs.
- Persuasion: Selling over the phone can be more challenging than other methods. Salespeople must master the art of using their voice, extensive product knowledge and excellent presentation skills to guide prospects through the buying journey and close the deal.
- Flexibility: Telesales professionals typically speak with dozens of people during their shifts. They must be adaptive to various personalities and situations.
- Technical aptitude: In today’s technologically advanced call centers, salespeople must learn how to utilize Customer Relationship Management (CRM) software and high-tech telephony systems, which typically require additional telesales training.
- Analytical skills: Telesales professionals need to analyze sales and call data to determine their effectiveness and uncover performance improvement opportunities.
